1. Overview & Scope
This Privacy Policy describes how Zendigo ("we", "us", or "our"), operated by Excellent Mirror, collects, uses, discloses, and protects your personal information when you use our mobile application (Zendigo, Package Name: com.excellentmirror.zendigo) and associated home service booking, technician dispatch, and equipment rental services.
By installing, accessing, or using the Zendigo application, you acknowledge that you have read, understood, and agreed to the data practices described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
In accordance with the Google Play Developer User Data Policy, we only collect personal and sensitive user data necessary to provide and improve our home service and equipment rental ecosystem.
| Data Category | Data Types Collected | Purpose | Requirement |
|---|---|---|---|
| Personal Info | Full Name, Email Address, Phone Number, Profile Photo | User account creation, authentication, order notifications, customer service | Required |
| Location Data | Precise & Coarse Geolocation (GPS & Network) | Matching nearby service partners, address auto-completion, service delivery tracking | Required |
| Camera & Media | Camera Access, Photo Gallery Uploads | Uploading service request images, profile avatars, equipment damage reports | Optional |
| Financial & Booking | Service booking history, equipment rental logs, payment transaction IDs | Fulfilling orders, invoice generation, refund processing | Required |
| Device & Identifiers | Device Model, OS Version, FCM Push Tokens, IP Address | App functionality, push notification delivery, security, fraud prevention | Required |
Zendigo accesses your device's location to connect you with verified local service partners and calculate accurate arrival times. Location data is accessed while the app is in use to facilitate active bookings.
3. How We Use Your Information
We use the collected information strictly for legitimate business and operational purposes:
- Service Delivery: Assigning technicians, delivering rented equipment, and updating booking status in real-time.
- Account Management: Authenticating user sign-in securely using Firebase Authentication.
- Communication: Sending transaction receipts, booking updates, system notifications, and responding to support tickets.
- Quality Control: Moderating customer reviews and service ratings to maintain high service standards.
- Security & Legal Compliance: Preventing unauthorized access, fraudulent activities, and complying with regulatory obligations.
4. Third-Party Sharing & Disclosures
We do NOT sell, rent, or trade your personal information to third parties. We share user data only under the following limited circumstances:
A. Service Partners & Technicians
When you book a service or rental, necessary contact details (Name, Service Address, Phone Number, and job notes) are shared with the assigned service partner to perform the job.
B. Service Providers & Cloud Infrastructure
We rely on trusted cloud service providers that adhere to high security standards:
- Google Cloud & Firebase: Used for secure authentication, database hosting (Firestore), storage, and push notifications (FCM). View Google Privacy Policy.
C. Legal Requirements
We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Zendigo, our users, or the public.
5. Account & Data Deletion (Google Play Compliance)
In accordance with Google Play's Data Deletion Policy, users have the right to request the full deletion of their account and all associated personal data.
You can request account and data deletion at any time without reinstalling the application:
- In-App Request: Navigate to
Profile Settings > Delete Accountwithin the Zendigo mobile app and confirm deletion. - Web/Email Request: Submit an account deletion request directly to our privacy officer via email at privacy@zendigo.com with your registered phone number or email.
Upon request confirmation, your account, personal details, uploaded media, and profile records will be permanently removed from our active database within 30 calendar days. Non-personal aggregated analytics or financial logs retained for legal tax auditing will be anonymized.
6. Data Security & Storage
We implement administrative, technical, and physical security measures designed to safeguard your personal information:
- Data Encryption: All data transmitted between the app and servers is encrypted using Transport Layer Security (TLS/SSL).
- Access Controls: Database rules restrict data access strictly to authorized users and admin personnel.
- Secure Storage: Cloud assets and user credentials are stored in Google Cloud Firebase with enterprise-grade protection.
7. Data Retention
We retain your personal information only for as long as your account remains active or as required to fulfill service requests, resolve disputes, enforce agreements, and meet applicable statutory legal obligations.
8. Children's Privacy
Zendigo is not intended for use by children under the age of 13 (or under 18 without legal guardian consent). We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will immediately delete such information from our records.
9. Your Rights & Choices
Depending on your jurisdiction, you possess the following rights regarding your personal data:
- Access & Export: Request a copy of your personal data held by Zendigo.
- Correction: Update or correct inaccurate profile details directly in the app.
- Withdraw Consent: Revoke app permissions (Location, Camera, Push Notifications) via device settings at any time.
- Object/Restrict: Request restriction of specific data processing activities.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
privacy@zendigo.com
support@zendigo.com
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